Talk to Us

We'd love to hear from you

E-MAIL

info@jwcolehairsoul.com

PHONE

Tel: (443) 490- 5553

FAQ

1

How do I

place an order?

To place an order, simply follow these steps:

Browse our website and select the desired products you wish to purchase.
Add the chosen items to your shopping cart by clicking on the "Add to Cart" button.
Review the contents of your shopping cart to ensure accuracy and make any necessary adjustments.
Proceed to the checkout page by clicking on the "Checkout" or "Proceed to Checkout" button.
Provide the required shipping and billing information, ensuring accuracy to avoid any delays or issues with your order.
Select your preferred payment method from the available options (credit card, debit card, PayPal, etc.).
Double-check all the details of your order, including the items, quantities, shipping address, and payment information.
If everything is correct, confirm your order by clicking on the "Place Order" or "Submit Payment" button.
Upon successful submission, you will receive an order confirmation with the details of your purchase.
Sit back and relax while our team processes and prepares your order for shipment. You will be notified about the status of your order and provided with tracking information if available.

If you encounter any difficulties or have additional questions, don't hesitate to reach out to our customer support team. We are here to assist you throughout the ordering process and ensure a smooth and enjoyable shopping experience.

2

Payment

& Shipping

At JW Cole Hair & Soul, we adhere to the e-commerce rules and regulations set forth by the state of Maryland to ensure a transparent and reliable shopping experience for our customers. Please review our Shipping and Payment Policy below:

Shipping:

We offer shipping services within the state of Maryland and selected regions.
Orders are typically processed and dispatched within 1-2 business days, excluding weekends and holidays.
Shipping costs and estimated delivery times will be provided during the checkout process. Please note that these may vary depending on the destination and the weight of the package.
We strive to work with trusted shipping carriers to ensure timely and secure delivery of your orders.

Payment:

We accept various payment methods, including major credit cards, debit cards, and online payment platforms, in compliance with Maryland state e-commerce regulations.
Your payment will be securely processed through our encrypted payment gateway, protecting your personal and financial information.
Please ensure that the billing information you provide during checkout matches the information associated with your chosen payment method to prevent any delays or issues with processing your order.
All prices listed on our website are in accordance with Maryland state regulations, and applicable taxes will be calculated and added during the checkout process.

If you have any questions or concerns regarding our Shipping and Payment Policy, please feel free to contact our customer support team. We are dedicated to providing a seamless shopping experience while maintaining compliance with Maryland state e-commerce rules.

3

Secure Ordering

& Payment Options

We prioritize the security of your online shopping experience. Our website ensures secure ordering through industry-standard encryption technology to protect your personal and financial information. We offer a variety of payment options, including major credit cards, debit cards, and secure online payment platforms, providing you with convenient and reliable methods to complete your purchase with peace of mind.

4

Returns

& Refunds

At JW Cole Hair & Soul, we strive to provide you with exceptional products and services. Please note that all sales are final and non-refundable. We stand behind the quality and effectiveness of our offerings and are committed to your satisfaction.

In the event that you wish to cancel any products after placing an order, please be aware that fees may apply. We kindly ask you to carefully consider your purchase before finalizing your order.

If you have any questions or concerns regarding your purchase or our products, please do not hesitate to contact our customer support team at. We are here to assist you and address any inquiries you may have.

5

Instructions and Shelf Life

Product Instructions and Shelf Life:

1. Shampoo, Conditioner, and Hair Oil:

- Before each use, remember to shake well to ensure proper mixing of ingredients.

- The shampoo and conditioner set has a shelf life of 6 months to 1 year from the date of purchase.

- The hair oil also has a shelf life of 6 months to 1 year from the date of purchase.

2. Body Exfoliant and Bath Salts:

- The body exfoliant and bath salts have a shelf life of 6 months to 1 year from the date of purchase.

How To Use Peaceful Bath Salts:

1. For a Relaxing Bath:

- Fill your bathtub with warm water to your desired level.

- Take 1 or 2 scoops of Peaceful bath salts (as per your preference) and sprinkle them into the water.

- Stir the water with your hand to help the bath salts dissolve.

- Step into the tub and enjoy a soothing and relaxing bath. Allow yourself to unwind and destress.

2. For Foot and Hand Spa:

- Fill a basin or a large bowl with warm water.

- Add a small amount of Peaceful bath salts to the water and stir gently to dissolve.

- Soak your feet or hands in the water for a calming and rejuvenating spa experience.

- Relax and enjoy the tranquility.

Important Notes:

- For external use only. Avoid contact with eyes. If contact occurs, rinse thoroughly with water.

- Keep the products away from children's reach.

- Store the products in a cool, dry place, away from direct sunlight and heat, to extend their shelf life.

- If you experience any skin irritation or discomfort, discontinue use and consult a physician.